FAQ's

How do I take care of my SoulPak?
Detailed instructions can be found HERE.

Are SoulPak products handmade?
Yes! All SoulPak products are handmade in the USA.

What is the size/weight of my SoulPak?
Our SoulPak measures 15" x 27" and weighs about 4.5lbs.

Do you ship internationally?
At this time, we ship only to the US.

What are SoulPak's filled with?
We have tried and tested multiple variations of heatable filling and found that rice is still the best for heating and retaining heat!

Are SoulPaks scented?
No. We do not fill our paks with scents as we feel they stop smelling too soon!

How long do I need to heat my SoulPak?
Detailed heating instructions can be found HERE.

What's your return/exchange policy?
You can view our return and exchange policies HERE.

How do I clean my SoulPak?
We recommend only lightly spot cleaning your SoulPak. We recommend you use our removable, washable covers to protect your pak from getting dirty.  

How do I clean my SoulCover?
Remove from your SoulPak and machine wash in cold water, with like colors. Dry as normal.

How long will my SoulPak stay warm?
This can vary with a number of factors. How long you heat up, if you have a SoulCover over your pak, if your pak is under a blanket, where you're using it, etc. We pride ourselves in having the most rad heat pads around that heat well and retain heat even better! SoulPaks can last up to an hour or two!

How often will I need to replace my SoulPak?
You can get years out of your SoulPak if you take care of it! Make sure to follow our care/heating guide.